Shipping policy
Shipping Policy
Last updated: May 18, 2026
Overview
At BellaX, we want to get your order to you as quickly and safely as possible. Please read our shipping policy carefully before placing your order.
Section 1 — Processing Time
All orders are processed within 2–3 business days after payment confirmation. You will receive an email confirmation once your order has been dispatched.
Orders are not processed on weekends or public holidays. During high-demand periods, processing may take an additional 1–2 business days.
Section 2 — Shipping Rates & Delivery Times
United States
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 10–15 business days | FREE |
International
| Destination | Delivery Time | Cost |
|---|---|---|
| Canada | 12–20 business days | $4.99 |
| United Kingdom | 12–20 business days | $4.99 |
| Australia | 12–20 business days | $4.99 |
| Rest of World | 15–25 business days | $6.99 |
Please Note: Delivery times are estimates and begin from the date of shipment, not the date of order. Occasional delays may occur due to customs processing or carrier delays outside of our control.
Section 3 — Order Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking number. Tracking updates may take 3–5 business days to appear after your tracking number is issued.
You can track your order anytime using the link provided in your confirmation email.
Section 4 — Returns & Refunds
We offer a 14-day return window from the date your order is delivered.
To be eligible for a return:
- Item must be unused and in original packaging
- Request must be submitted within 14 days of delivery
- Proof of purchase required
To start a return, contact us at info.bellax@gmail.com with your order number and reason for return.
Refunds are processed within 5–7 business days after we receive and inspect your return.
Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Section 5 — Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery at info.bellax@gmail.com with:
- Your order number
- A photo of the damaged item
We will send a free replacement or full refund — no return required.
Section 6 — Lost Packages
If your tracking shows delivered but you have not received your package:
- Check with neighbours and around your property
- Contact your local post office
- If still unresolved after 3 business days, contact us at info.bellax@gmail.com
We will investigate and resolve every case.
Section 7 — Customs, Duties & Taxes
International orders may be subject to customs duties and import taxes upon arrival in your country. These charges are the responsibility of the customer. BellaX has no control over customs fees and cannot predict what they may be.
Section 8 — Incorrect Address
Please double-check your shipping address before completing your order. BellaX is not responsible for orders shipped to an incorrect address provided at checkout.
If you need to update your address, contact us immediately at info.bellax@gmail.com. Once an order has been processed, address changes cannot be guaranteed.
Section 9 — Contact Us
For any shipping questions or concerns:
📧 Email: info.bellax@gmail.com 🕐 Response Time: Within 1–2 business days
BellaX reserves the right to update this Shipping Policy at any time without prior notice. The most current version will always be available on this page.